Troubleshooting: Scanner error message - Waiting to Connect and Check the network settings

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Last Updated: January 2024

Intended Audience: School staff who set up their Ponder Paper scanners.

Context: After setting up your scanner, you may see the following error message(s) on the scanner's screen. This article helps troubleshoot a wired LAN (plugged into an ethernet port) scanner. Or, how to switch your scanner to a WIFI connection instead. 

 

Error messages:

The scanner screen reads, "Waiting to connect" 

Error - Waiting to connect.png

 

The scanner screen may also read, "Cannot connect to PaperStream NX Manager. Check the network settings. Code: M4:A4"

Error - Cannot connect to PaperStream.png

 

 

Ponder bar thin.png

Ethernet Troubleshooting Steps: 

1. Ensure your ethernet cord is connected to the back of the scanner and the other end is connected to a functioning internet port.

2. Click on the X in the error message pop-up to return to the home screen (blue screen).

Or, click on the Settings button towards the bottom of the error message. Then return to the home screen. 

3. On your scanner home screen, towards the bottom, click on the settings gear icon 

Settings.png

4. In the Settings menu, click on Scanner Settings

Scanner Settings.jpg

5. On the Password screen, use the keyboard to enter "password" (all lowercase). Check "Display keystrokes" to confirm spelling. 

password.jpg

6. On the Scanner Settings page, click on "How to connect" to continue with settings setup:

how to connect.jpg

7. Follow the setup instructions from the article: Setting up your scanner part 1. Begin at the section: "Scanner Setup Continued"

 

 

 

Ponder bar thin.png

WIFI Connection Steps: 

Please note, the order of these screens may slightly differ on your device.

1. Unplug the ethernet cord at the back of the scanner.

2. Click on the X in the error message pop-up to return to the home screen (blue screen).

Or, click on the Settings button towards the bottom of the error message. Then return to the home screen. 

3. On your scanner home screen, towards the bottom, click on the settings gear icon 

Settings.png

4. In the Settings menu, click on Scanner Settings

Scanner Settings.jpg

5. On the Password screen, use the keyboard to enter "password" (all lowercase). Check "Display keystrokes" to confirm spelling. 

password.jpg

6. On the Scanner Settings page, click on "How to connect" to continue with settings setup:

how to connect.jpg

7. Select "Wi-Fi" and toggle on the button "Continue with the Settings"

wifi 1.png

8. Select the option "Select an Access Point" 

wifi 2.png

9. When the wifi options appear, select a secure connection, for example: USI_Staff2 and click Next

10. Towards the bottom of the screen, click on User ID and enter (this credential is case-sensitive):    Fujitsu.Scanner 

user id filled in.jpg

11. Scroll down and enter the Password.

For the password, please contact your IT Support team or Ponder Paper representative for this credential.  

12. Click Next.

13. Important note: for this next section, you may not always get the exact series of screens. If you do not, keep clicking Next. Refer to this article for other screens that appear on your scanner. 

14. Select "Start"

wifi 3.png

15. Select "Next"

wifi 4.png

16. Click Next

17. Choose "Encryption Off (HTTP)"  

wifi 5.png

18. Click "Enable"

wifi 6.png

19. Confirm the Host Name, e.g. scans.uncommonschools.org

Click on "Check Connection".

The pop-up should say "successfully connected.", then click "Ok" to close the pop-up.

And click "Next"

wifi 7.png      wifi 9.png

19. Click "Next"

wifi 8.png

21. Click "Next"

wifi 10.png

22. Leave the scanner name as previously set, click "Next"

wifi 10a.png

23. Click on "Complete" 

wifi 11.png

24. Return to the home screen and you're ready to scan!

wifi 12.png

 

 

Please reach out to your IT Support team if you need any more help.

 

 

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