Troubleshooting: Print Tool - how to download the latest version

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Intended Audience: School Ops who print using school printers 

Last Updated: December 2024

Context: The Ponder Paper Print Tool app updates throughout the year. This guidance details how to download the latest version. 

 

The following are instructions for users who already have the print tool application installed.

If you are a first time user, please see this article instead.

 

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CHECK YOUR CURRENT VERSION

Open the Ponder Paper Print Tool, in the top left, check what version you are currently on.

It is recommended all users be on version 0.4.2 or higher (e.g. version 0.7.0)

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DELETE THE OLD PRINT TOOL APP 

1. Locate the print tool shortcut on your desktop 

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2. Right click over the print tool shortcut and choose Delete

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RE-DOWNLOAD THE UPDATED PRINT TOOL APP 

1. While logged into your school computer and on your org-wide network, open File Explorer and enter this location to open the zip folder: \\usi.uncommonschools.org\Ponder

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2. Download the app  

3. Once downloaded, you might see this message appear, click Run:

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  • If you see this pop up appear, click the little arrow next to Discard, select Keep.
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  • Install the downloaded file. You might be prompted with the following security popup, Select More Info, and Run Anyway.
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  • Note: If you see the following error message, please ensure you are on the Uncommon wifi and have access to the Uncommon network folders. If yes, then please restart your computer and repeat these steps again:

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4. Important: Next, save the file as a shortcut:

    • While still in the folder, right click, choose Create shortcut:
    • Note: depending on your laptop, you may need to click on More Options, then Create shortcut

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5. Then select yes as is shown in the popup below:

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  • Important Note: Please ensure your shortcut came from the network folder (not from copying the file to your desktop).

FYI: the print tool will remember what printers were already saved to your account. If a printer is missing, follow instructions in this article on how to add a new printer using the IP address. 

 

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Please reach out to your Support team if any issues arise. 

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